What's included
- Call-out to your address at any hour, including overnight
- Diagnosis to identify the cause of the emergency
- Safe disconnection of the damaged part of the circuit
- Fixing short circuits and other emergency faults
- On-the-spot minor repair when no extra materials are needed
- Advice on next steps if a larger repair job is required
When you need this
- A sharp burning smell from an outlet, switch or panel
- Sparking in an outlet, switch or wiring
- Power has gone out completely across the apartment or house
- A breaker or RCD keeps tripping and won't reset
- Crackling, buzzing or smoke coming from the panel
- A short circuit somewhere in the wiring
How the work is done
Pricing
| Service | Price |
|---|---|
| Emergency call-out (24/7, night/holidays) | from 6,000 KZT |
| Electrician call-out in Astana (daytime) | 4,000 KZT |
| Fault diagnosis (up to 1 hour) | from 5,000 KZT |
| Locating a hidden wire break | from 7,000 KZT |
The call-out fee is separate from the repair cost, which depends on the nature of the fault and the scope of work. Materials are billed separately.
Electrical emergencies rarely happen at a convenient time — sparking or a short circuit can strike late at night or on a holiday. That's exactly why an electrician is available 24/7: send a request by phone or WhatsApp, and a technician will come to your address anywhere in Astana or Akmola region.
The first priority on site is removing the danger itself — the damaged part of the circuit is disconnected to prevent fire or electric shock. Diagnosis follows: the goal isn't just to mask the symptom but to find the actual cause, whether that's damaged insulation, an overloaded line, or a faulty component in the panel.
If the fault can be fixed right away, the repair is done on the spot. If the situation is more involved — for example, part of the wiring needs replacing — the electrician says so upfront and only quotes a price after seeing the job in person.
Night and holiday call-outs are billed at a higher rate to reflect after-hours work, but this doesn't affect the quality of the repair — all completed work carries a guarantee of up to 3 years.
Frequently asked questions
Do you really work around the clock?
Yes, call-outs are available at any hour, including nights and holidays. Note that night and emergency call-outs are billed at a higher rate — from 6,000 KZT — compared to 4,000 KZT for a daytime visit.
What counts as an emergency?
Sparking wires or outlets, a burning smell, a total loss of power, a short circuit, or a breaker/RCD that keeps tripping and won't reset are all treated as emergencies. In these cases it's best not to delay calling an electrician.
How long does it take for the electrician to arrive?
Arrival time depends on your address and how busy we are at the time. Call ahead to get a clearer estimate.
How much does an emergency call-out cost?
Night and emergency call-outs start at 6,000 KZT, daytime call-outs are 4,000 KZT. The cost of any repair beyond that is worked out separately after on-site diagnosis.
Is the fix guaranteed?
Yes, completed work is covered by a guarantee of up to 3 years.
What should I do before the electrician arrives?
If it's safe to do so, switch off the affected circuit at the breaker panel and avoid touching any outlet, switch or wiring that is sparking or smoking. The electrician will assess further steps on site.